We took the decision right at the beginning of the pandemic to discuss all the options with staff and to see if we could continue to support Key Workers and the wider community. A protocol was put in place that included taking the temperatures of all staff members first thing and recording them, a process will still carry out.
Also, I agreed to collect the majority of cars coming in for work by reducing the contact between customers and staff. This was achieved by utilising nine of our work/loan cars as drop off cars. This meant that I would go to the customer’s house masked and gloved, and I would then sanitise their car and bring it back to the garage to work on it. On completion, we will contact the customer over the phone to explain what we had done and to take payment.
For customers now coming into the premises, we have a one-person in reception at a time policy with wearing of face masks compulsory, hand sanitiser is available as well as hand washing facilities.
All cars are being sanitised in line with government guidelines and facemarks are being worn while driving customer vehicles. Communicating with all our staff members and agreeing on a protocol has allowed us to remain open throughout without having to furlough anybody.
Keeping our community, customers and staff safe at all times.